Bulgarian Bank.

A Risk & Compliance admin panel for one of Bulgaria’s largest banks: real-time risk monitoring, alerts, automated reporting and full audit trails in one modular platform.

Risk management at the heart of a major bank.

The client is one of Bulgaria’s largest banks, with a broad portfolio spanning retail banking, corporate services, investment products, and digital services.

Its Risk & Compliance division is central to its operations, charged with credit, market, and operational risk management, as well as compliance and regulatory reporting.

Before our engagement, the Risk Department faced:

Disconnected tools and manual work slowed detection, reporting and control, and the bank needed a system that could grow with it.

Fragmented systems & manual workflows: multiple spreadsheets, legacy tools, and disconnected systems made consolidation and cross-system analysis slow and error-prone.

Lack of real-time insight: key risk indicators, threshold breaches, and anomalies could take hours or days to detect.

Cumbersome reporting: regulatory and internal reports were generated manually, with considerable effort and little flexibility.

Security, compliance, and traceability gaps: limited auditing, change history, or rigorous controls over user access were creating operational risks.

Scalability constraints: the bank wanted a system extensible for adjacent domains (credit underwriting, compliance, fraud).

Discovery, design and close governance.

We conducted workshops and interviews with stakeholders: risk analysts, managers, compliance, and IT/security teams. We mapped end-to-end workflows, identified pain points, and prioritized features by business value.

We proposed a modular, future-proof architecture to keep complexity manageable while enabling expansion. A dedicated project manager coordinated with the bank’s steering committee, with monthly reviews, change control, and retrospective continuous improvement.

Agile methodology, delivering working increments every 2–3 weeks with stakeholder demos

Prototyping and user validation from early stages

Data adapters and connectors to integrate the bank’s data warehouse and existing systems

An alerts engine: threshold breaches, anomalies, or rule violations trigger real-time notifications

Automated workflows for internal review, approval, and tracking of risk events

Scheduled, customized reports delivered to stakeholders or auditor groups

Unit, integration and end-to-end tests, plus security audits and penetration testing

CI/CD to staging environments replicating production, with QA and security review for every release

Faster decisions, stronger governance.

The bank leadership considered the solution a success, as it accelerated risk decision-making, improved governance, reduced operational overhead, and enabled the scalable growth of internal risk systems.

Full logs, change history, and audit capabilities.

High adoption and user satisfaction across risk analysts and management.

The platform now serves as a foundation for expansion into credit risk, compliance, fraud monitoring, and other business lines.

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